It is must for organizations to provider user manual to make customers aware of handling new products. So, the client Phoenix, manufacturer of blood glucose monitor has approached the team of to design a user manual &pre and post production video. The organization has named the newly designed blood glucose monitor as Dunn. On the cover page of user manual, the image of the new product was displayed. Inside the manual, the way of using the product was explained step by step with respective images. We created video like a medical practitioner explaining how to measure the glucose level of the body and its invaluable benefits. Both the written and video user manuals came out well as what we expected.